Privacy Policy

Last updated: August 2026

This Privacy Policy explains how TrueBond Labs (“TrueBond,” “we,” “us”) collects, uses, and shares information when you visit our website or place an order. We keep it simple: we collect only what we need to run the store, and we never sell your information.

Information We Collect

When you place an order or interact with our site, we collect contact and shipping details (name, email address, phone number, and shipping address), your order history with us, your email address for marketing if you opt in to our mailing list, and analytics data about how the site is used (such as pages visited, device and browser type, and approximate location derived from IP address).

What We Do Not Collect

We never see or store your full payment card numbers. All payment information is entered directly with, and handled entirely by, our third-party PCI-compliant payment processor. We receive only confirmation that a payment succeeded or failed, along with limited details (such as card brand and last four digits) needed for order management and refunds.

How We Use Information

We use the information we collect to fulfill and ship your orders, send transactional emails (order confirmations, shipping updates, refund notices), send marketing emails if you have subscribed — every marketing email includes a one-click unsubscribe link — prevent fraud and screen suspicious orders, and comply with legal obligations, including record-keeping and responding to lawful requests.

How We Share Information

We share information only with service providers who help us operate the store: our payment processor (to process transactions), shipping carriers (to deliver your orders), our email and CRM platform (to send transactional and marketing messages), and analytics providers (to understand site usage). Each provider receives only the information needed to perform its service. We never sell your personal information and never share it with third parties for their own marketing.

Cookies & Analytics

We use cookies and similar technologies to keep your cart working, remember preferences, and measure site performance. We use Google Analytics 4 (GA4) and session analytics tools to understand how visitors use the site in aggregate. You can limit or block cookies through your browser settings, use the Google Analytics opt-out browser add-on, or enable relevant privacy controls in your browser. Blocking cookies may affect some site features, such as the shopping cart.

Data Retention

We retain order and account information for as long as needed to provide our services, honor our 60-day return policy, and meet legal, tax, and accounting requirements. Marketing data is retained until you unsubscribe or request deletion. When information is no longer needed, we delete or anonymize it.

Your Choices

You may unsubscribe from marketing emails at any time using the link in any message. You may also request access to, correction of, or deletion of your personal information by emailing support@truebondlabs.com. We will respond to verified requests within a reasonable timeframe, subject to information we are legally required to retain.

Security

We protect your information with encryption in transit (TLS across the entire site) and access controls that limit information to personnel who need it to do their jobs. No method of transmission or storage is completely secure, but we work to protect your information with measures appropriate to its sensitivity.

Children

This site is not directed at anyone under 21 years of age, and we do not knowingly collect information from anyone under 21. If you believe someone under 21 has provided us with personal information, contact us and we will delete it.

Changes to This Policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top of this page reflects the most recent revision. Material changes will be posted on this page, and where required by law we will provide additional notice.

Contact

Questions about this policy or your information may be directed to support@truebondlabs.com.

This document is a working draft prepared for attorney review prior to launch.